Ticketera Deporte de Contacto — Terms of Service

Terms and conditions, legal notice and data protection.

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Version 1.3 · in force since 21 September 2026

1. Who provides the service

Hereinafter, «the company». The service is called Ticketera Deporte de Contacto
and is provided from deportedecontacto.com and from the
mobile app of the same name, available for iPhone and Android.

2. What the Ticketera is and what it is not

The Ticketera is a software tool that the company makes available to promoters,
clubs, gyms, federations and event organisers («the promoter») so that they themselves
publish their events, put their tickets on sale, take payment and control access on the day of the
event.

It can be used either from the website or from the mobile app: in both you can
create the account, create the event, put tickets on sale and scan the codes at the door. It is the
same service and the same account.

3. Who is responsible for the tickets and the money

The promoter using the Ticketera is solely responsible for:

• The sale of the tickets and everything stated on the event page: capacity,
  prices, times, age limits, access and conditions.
• Collecting the money, which goes straight into their own merchant account.
• Refunds, credits, cancellations and postponements, and dealing with anyone
  who complains.
• Tickets that are lost, deleted, duplicated or resold by the buyer, and
  deciding whether to reissue them.
• Unpaid amounts, chargebacks and any incident with the payment gateway.
• The tax obligations of the sale, invoicing and, where applicable,
  entertainment taxes.
• The permits, licences, insurance and safety measures for the event.
• That the event actually takes place, and answering for it if it does not.

The company does not handle the ticket money or the tickets themselves, is not a
party to the contract between the promoter and the buyer, and accepts no liability
whatsoever for the event, for it taking place, for its content, for refunds or for lost
tickets.

4. The payment gateway

Payments through the Ticketera are processed exclusively through the payment gateway
integrated in the Ticketera, a payment institution authorised and supervised in the
European Union. No other gateways are accepted.

• The promoter opens their own merchant account with the gateway from the link
  in their dashboard. The account is theirs, in their name and with their tax details; the
  company cannot operate it or access its funds.
• To open it, the gateway carries out the identity and business verification required by
  anti-money-laundering rules. That verification is the gateway’s, and it may
  accept or reject it; the company decides nothing there.
• The ticket money goes directly from the buyer to the promoter’s account with
  the gateway, and from there to their bank account. The company never touches that money.
• Until the promoter has a connected and verified account, they can create and prepare
  an event but cannot put it on sale.
• Refunds are ordered by the promoter from their dashboard and are made against their own
  payment account. Chargebacks cost whatever the gateway charges at the time.

The relationship with the gateway is additionally governed by its own terms and privacy policy,
which the promoter accepts when opening the account.

5. Free of charge for the promoter; booking fees

5.1 Base price. The promoter freely sets the price of each ticket (the «base
price») and receives one hundred per cent (100%) of that base price for each ticket
sold, without any deduction, settled by the payment gateway directly into the bank account
designated by the promoter.

5.2 Booking fees. A booking fee is added to the base price of each ticket. It is
payable solely by the buyer and is shown to the buyer as a separate item before the
payment is completed. Booking fees are received by the company as consideration for
technological intermediation and payment processing, and include the cost charged
by the payment institution for the transaction. The amount is calculated so that, once processing
costs have been applied, the promoter receives the base price in full.

5.3 Amount. The booking fee consists of a platform fee, proportional to the base
price plus a fixed amount per ticket, and the processing cost of the payment method used. By way of
illustration, for a €20.00 ticket paid with a card issued in the European Economic Area, the buyer
pays €20.91 and the promoter receives €20.00. The exact amount applicable to each purchase is the one
shown to the buyer before payment.

5.4 Free tickets. Tickets with a base price of zero carry no booking fee.

5.5 Changes. The company may change the booking fee for future purchases. Such
changes shall never affect the base price received by the promoter.

6. Publishing the event on Deporte de Contacto

When an event is published on the Ticketera, that event is also published, at no cost, in
Deporte de Contacto’s own media: the event listing on the website, the Deporte de Contacto
mobile app and, when it fits the schedule, social media and the newsletter.

To make that possible, the promoter grants the company a free, non-exclusive
licence, for as long as the event is published, to use the event’s name, description, poster, dates,
venue and sales links to advertise it in those media. The promoter declares that they hold the
rights to everything they upload, in particular the poster and images, and answers to third parties
if that is not the case.

The company guarantees no audience and no sales result, decides the placement and
timing of each publication, and may withdraw an event from its media at any time, without that
affecting the promoter’s ticket sales.

7. The promoter’s obligations

• Provide truthful details of their identity, contact and event, and keep them
  up to date.
• Hold the permits and insurance needed to hold the event.
• Keep their gateway account verified and in good standing while tickets are on sale.
• Not use the service for unlawful or fraudulent activity, nor to sell tickets
  for events they cannot hold.
• Keep their password and the door keys safe. Anything done with them is
  attributed to them.
• Handle their buyers’ data in accordance with the law, as data controller.
• Deal with anyone who buys one of their tickets: questions, changes, refunds and complaints.

8. Terms for ticket buyers

Whoever buys a ticket contracts with the event’s promoter, not with the company.
By buying, they accept that:

• Each ticket carries a unique code that is read only once.
  Whoever shows it first gets in. Do not share it.
• The ticket is personal for access and may be non-refundable: that is the
  promoter’s decision and must be stated on the event page.
• The price paid consists of the ticket price, set by the promoter, and the
  booking fee, shown separately before payment. In the event of a refund,
  booking fees are non-refundable unless the company expressly decides otherwise.
• Refunds, changes and complaints are addressed to the event’s promoter, whose
  contact details appear on the event page.
• Keeping the ticket safe is up to the buyer. The company is not liable for tickets
  that are lost, deleted or shared; a copy can be requested from the promoter, who
  decides whether to send it.
• The show, the schedule, the line-up and the access conditions are the promoter’s
  responsibility and may change.

Buying requires a name, a phone number and an email address, because those are
the details the ticket is issued with and the way to give notice if the event changes.

9. Suspension and termination

The company may modify, suspend or withdraw the service, in whole or in part, and
block or remove any user, at any time and without prior notice, in particular if:

• It is used for unlawful or fraudulent activity, which will also be reported to the
  authorities.
• False details are given or another person or entity is impersonated.
• These terms are breached or the service or third parties are put at risk.
• There are repeated unpaid amounts or chargebacks.

The promoter may close their account whenever they wish by writing to
info@websitesyseo.com. Events already held are kept in the
history for as long as there is a legal or accounting duty to keep them.

10. Data protection

Controller: WEBSITESYSEO S.L., with the details in section 1.

What data is processed: the promoter’s (name, email, phone) and the ticket
buyer’s (name, phone, email, tickets bought and time of entry).

Why: to provide the service, issue the tickets, control access, handle incidents
and comply with legal and accounting obligations.

Legal basis: performance of the contract and compliance with legal obligations.

Who sees it: the event’s promoter, who is the controller of their buyers’ data;
the payment gateway, to take payment; and the necessary technical providers, as processors.

For how long: for the duration of the relationship and afterwards for the legal
limitation periods. Data that no longer needs to be kept is deleted automatically.

Your rights: access, rectification, erasure, objection, restriction and
portability, by writing to info@websitesyseo.com. You may
also complain to the Spanish Data Protection Agency (AEPD).

The mobile app

The «Ticketera Deporte de Contacto» app is used in two ways and handles data differently in each:

• As a promoter, with a Deporte de Contacto account: you can create the
  account, create events and manage them. The same data is processed as on the website, with
  the same controller and the same purpose.
• As a door, with the event code and a door key: no account is needed. The only
  things sent to the server are the event code, its key and the phone model, to record which
  door validated each ticket.

The camera is used only to read the ticket code: the image is not stored, does
not leave the phone and is not sent anywhere. The session is stored encrypted on the phone itself and
is erased on sign-out. The app carries no advertising, uses no advertising
identifiers and shares no data with third parties.

11. Limitation of liability

The company provides the tool and does what is reasonable to keep it working, but
does not guarantee uninterrupted availability or that it is free of errors.

The company is not liable, under any circumstances, for:

• An event being cancelled, postponed, suspended or not being as advertised.
• Refunds, credits or unpaid amounts between the promoter and their buyers.
• Tickets that are lost, deleted, duplicated, stolen or resold, nor for
  admission of anyone presenting a code that has already been read.
• Damage arising from improper use of the service by the promoter or by third parties.
• Loss of access caused by connection, device or payment-gateway failures.
• Admission decisions taken by the promoter’s staff at the door.
• Delays, blocks or rejections by the payment gateway or its verification.

If, despite the above, any liability of the company were to be established, it shall be
limited to the amount of the booking fees actually received for the event concerned.

12. Changes to these terms

These terms may change. Each version has a number and a date, and a record is kept of
which version each user accepted and when. If they change substantially, acceptance of the
new version will be requested before the service can be used again.

13. Governing law and complaints

These terms are governed by Spanish law. For any dispute, and unless the law
imposes another jurisdiction — as it does for consumers — the parties submit to the
courts of Lugo.

For any complaint about the service:
info@websitesyseo.com · +34 982 990 610 ·
Calle Antonio Rosón 1, 27002 Lugo, Spain.

For complaints about an event or a ticket, the addressee is the event’s promoter,
whose contact details appear on the event page.

This is a courtesy translation. Only the Spanish version is legally binding.